Credits and refunds
When a contact you paid for doesn’t work, you get a credit back to use on another. Money goes back to your Khalti account when you paid twice, or for any part of a payment we can’t apply or turn into credits. Last updated 12 October 2026.
| When | What you get |
|---|---|
| A contact you unlocked is wrong or doesn’t answer (a requirement contact or an owner’s number) | 1 unlock credit, the same kind you spent, once our team has checked it |
| A contact you revealed free with Owner Pro or Broker is wrong | That day’s reveal back |
| You paid twice for the same thing, for example from two open tabs | The second payment refunded to your Khalti account |
| Khalti confirmed your payment late, or we lost track of it | We apply what you paid for |
| You paid late for a contact you had already unlocked | Refunded: it’s a double payment |
| Khalti took more than the price | We apply it and refund the extra |
| Khalti took less than the price | 1 credit per full Rs 500 received, and the rest refunded |
| We can’t tell what a payment was for | 1 credit per full Rs 500, and any remainder refunded |
| The founding offer was full or had ended, or your account already has a founding pass | Owner Pro for 30 days at the same Rs 4,000, and we tell you why. The 50 founding passes are a hard limit. |
| Unlock packs, Owner Pro and Broker after you’ve bought them | Not refundable |
Credits
- A paid credit unlocks a requirement contact or an owner’s number. Bought in a pack of 5, each contact costs Rs 300 instead of Rs 500.
- The free credits you get when your first listing is approved unlock requirement contacts only, and are used first.
- Credits never expire and are added straight away.
- Refunds go back to the Khalti account you paid from. You get a notification each time, and every payment and its status is listed in your account.
Something not covered here? Email [email protected] and we’ll sort it out.